Warranty

Warranty
All fittings supplied by Electric Logistics Ltd have a 12 months manufacturers warranty period from the date the goods were delivered (unless otherwise stated and excluding lamps and battery packs). This warranty does not affect your statutory rights as a consumer. For fittings which develop a fault during the 12 month warranty period please follow the Returns Procedure (see condition 8 below).

Please note the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without Electric Logistics Ltd's prior written approval.

Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival you must notify us within 48 hours of receipt of the item either in writing (by post, by e-mail or by using the Contact Us page on the website) or by calling the Customer Service Team on 0114 383 0141 during office hours. The goods should be returned to us in line with our Returns Procedure (see condition 8 below).

We will test items returned as faulty. If the fault is verified we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If for any reason we are unable to replace the item (for example, due to discontinuation of a product) you will be offered a choice of a substitute alternative product or a refund for the faulty item.

If the goods you have returned are found not to be faulty by our Technical Team you will be notified in writing and the goods will be returned to you at your cost.

Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product you should notify us in writing (either by e-mail or by using the Contact Us page on the website) within 48 hours of receipt of the goods.

The goods should be returned to us in line with our Returns Procedure (see condition 8 below). Once we have received the goods back at our Despatch Depot we will examine the goods for the damage. If the damage is verified we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return..

If the goods you have returned are found not to be damaged you will be notified in writing and the goods will be returned to you at your cost.

Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item you must notify us within 7 days. The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot the correct items will be shipped within 5 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.

Item(s) Not Required
If you wish to return an unwanted item you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 7 days of receipt of the item. A refund will be credited back to your original method of payment within 30 days of you notifying Electric Logistics Ltd of the cancellation.

The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.

This condition does not apply to consumable items, including lamps and battery packs, unless previously agreed in writing with Electric Logistics Ltd.

Extra Item(s) Delivered
If, by mistake we supply you with extra items you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website) or by calling the Customer Services Team on 0114 383 0141. The item(s) should be returned to us in line with our Returns Procedure (see condition 8 below). Once the goods have been returned to the Despatch Depot you will be reimbursed for any reasonable carriage charge incurred by the return.

If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.