Emergency Lighting Direct - Terms of Delivery

Delivery will be made to the address specified when you complete your order.

Our delivery charges have now been split into different rates based on spend. We found this to be the most fair approach based on our supplier costs.

Order Amount Delivery Cost
£150+ Free Delivery 
£100 - £149.99 £5.25
£50 - £99.99 £6.95
£25 - £49.99 £7.95
Under £25

For further delivery options inc Sat Delivery and Next Day Express, or to check the availability of an item please contact the Sales Team on 01246 807 932 during office hours.

Should you wish to change the delivery address after goods have been despatched from our despatch centre a redirection charge of £10 will be required. Please be aware redirection approval is subject to your order and account status.

Orders placed before 2.00pm on a working day will be processed that day and will be delivered within 2-5 working days we aim to delivery products as fast as possible, where possible we will ship them next day however this is not always possible with supplier delays. Please note a working day is any day other than weekends and Bank or other Public Holidays.

If you refuse the delivery of your order or fail to take delivery because you have cancelled your contract, Switched On Group Ltd will refund or re-credit you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel you are required to return the goods to Switched On Group Ltd. If you fail to return the goods within 14 days we reserve the right to charge you for any costs incurred by retrieving the goods from you.

We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Switched On Group Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event we will inform you of any delays as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received. If the packaging does not appear to be in good condition then please refuse delivery. If you are unable to check the contents of your delivery then please sign for the parcel(s) as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Please ensure you provide a delivery address where someone will be available to receive the delivery between 8.30am and 5.30pm, Monday to Friday. If our couriers are unable to complete a delivery due to nobody being present a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.

Switched On Group Ltd retains ownership of all items until they have been delivered to you (either directly, or by leaving them in a safe place or with a neighbour). Once your goods have been delivered the risk of damage to or loss of the item passes to you.

5. Your Right of Cancellation
You have the right to cancel your contract with Switched On Group Ltd at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing either by post, by e-mail or by using the Contact Us page of the website.
Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Switched On Group Ltd within 14 days at your own cost unless the goods are faulty or mis-described. Please follow our Returns Procedure (see condition above).
You will be credited for the goods within 30 days of notifying Switched On Group Ltd in writing of the cancellation.

You cannot cancel a contract for lamps which have been delivered, except where a fault has been discovered that could not have been identified without installing the lamp. Nor can you cancel a contract for items which are identified as special order or manufactured to order; this includes but is not limited to: Lighting Columns and Brackets, Battery Packs, some Emergency Light Fittings and Emergency Conversions of standard Light Fittings.

Please note this policy does not apply to business-to-business customers. For business-to-business Terms & Conditions please contact the Sales Team on 01246 807 932.